Prevention is Key

A chargeback prevention specialist will do an initial consultation and compliance review with you to ensure you are using best practices with accurate listing descriptions, cancellation policies, rental agreements, and collecting proper documentation prior to the booking. We’ll help you bulletproof your listing against chargebacks!

Vanguard offers fraud protection and cardholder validation using 3D Secure. This helps verify that the customer checking out on the website is the customer who owns the card, thus reducing fraud which is one of the major causes of chargebacks.

Prevention Alerts notify an owner before a customer dispute has become a chargeback. This gives the owner an opportunity to resolve the dispute with the customer by providing a refund or a credit. The bank can then be notified that the issue is resolved and the chargeback has been prevented.